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Frequently Asked Questions

Will OHIP pay for my physiotherapy?

Motion Plus Physiotherapy is a private physiotherapy facility. OHIP cannot be billed for our services, however, you may have coverage through sources such as:

  • Extended Health Benefits (EHB)
  • Motor Vehicle Accident Insurance (MVA) Benefits
  • Workplace Safety and Insurance Board (WSIB) Benefits
  • Department of Veterans' Affairs (DVA)
  • Long Term Disability Plans
Do I need a Doctor's referral in order to see a Registered Physiotherapist?

While you do not need a Physician's referral to access private physiotherapy, some insurers do require one prior to reimbursement. We recommend you check with your extended health benefits carrier to clarify your situation.

Can you bill my insurance company directly for physiotherapy?

The following companies allow on-line billing for extended health care (EHC) benefits:

  • Blue Cross
  • Chamber of Commerce Group
  • Cowan Insurance
  • Desjardins
  • Great West Life
  • GreenShield
  • Industrial Alliance
  • Johnson Insurance
  • Manulife (client must be registered online for online statements and payments)
  • Maximum Benefit/Johnston Group
  • MDM
  • Sunlife

Prior to billing these companies for physiotherapy services, we require that you complete and sign an authorization form. For those companies that do not allow on-line submission, you will be billed directly for physiotherapy services and will receive a detailed invoice that you can submit to your EHB carrier.

Direct billing is also available for:

  • Approved WSIB (Workplace Safety and Insurance Board) claims
  • Approved MVA (Motor Vehicle Accident) claims
  • Approved DVA (Department of Veterans Affairs) claims
What will happen at my first physiotherapy visit?

Your first visit will be an assessment. At that time your Physiotherapist will take a detailed history of your current injury and conduct a physical assessment. After discussing the assessment findings, your Physiotherapist will outline a future course of treatment. In many cases, treatment will also begin at this initial session.

What should I wear to physiotherapy sessions?

Wear comfortable clothing that exposes the area to be treated. Shorts are suitable for back and leg injuries, sleeveless tops for arm injuries. If you are not sure what to wear or forget your change of clothes, don't worry! We have an in-house supply of gowns (to expose the spine) and shorts.

How long will my physiotherapy appointments take?

On average, we suggest allowing 45 - 60 minutes for your initial sessions. Your Physiotherapist will be able to provide you with a better indication of you appointment length as your treatment progresses.

My Doctor has referred me to a different physiotherapy practice. Can I still receive treatment at Motion Plus?

Absolutely. You can choose to attend physiotherapy sessions at a clinic of your choice. Always confirm that any physiotherapy you receive is being delivered by a Registered Physiotherapist who is licensed with the College of Physiotherapists of Ontario (CPO). All the Physiotherapists at Motion Plus Physiotherapy are licensed with the CPO.

What is massage therapy?

Massage therapy is a hands-on manipulation of the soft tissues of the body including muscles, connective tissue, tendons, ligaments and joints. Massage therapy helps alleviate the soft tissue discomfort associated with everyday and occupational stresses, muscular over-use and many chronic pain conditions. Massage therapy can be a formal medical based modality to help address a health concern or it can simply be a relaxation, de-stressing treatment.

What are the benefits of massage therapy?

There are tremendous benefits to be achieved through regular massage therapy treatments from a Registered Massage Therapist. Whether your need is to have a moment of relaxation, reduce muscle tension or attain relief from chronic pain, a therapeutic massage can enhance your overall sense of emotional and physical well-being as well as your quality of life.

Massage therapy benefits people of all ages. While it benefits the injured, the ill and the stressed, the strength of massage therapy in preventing illness and conditions before they develop cannot be overlooked. Massage therapy can be used in the treatment of both acute and chronic stages of conditions.

What happens on your first massage therapy visit?

On your first visit we ask that you arrive 5 - 10 minutes early to complete a confidential health history. This is important as the Massage Therapist (RMT) needs to know if you have any medical conditions or are taking any medications. The RMT will listen to your concerns and assess your individual needs as well as other factors that may be contributing to your injury (lifestyle, etc.). The RMT will then work with you to develop a treatment plan in order to ensure you receive appropriate treatment. If you have been injured through an accident, there will be more time during the first appointment to make sure all details of the injury are documented accurately.

Do I have to get undressed for massage therapy appointments?

In the case of general, relaxation, or what is often called "Swedish" massage, there is an almost universal procedure among massage therapists in the North America. You are asked to undress to whatever point you are comfortable. Whatever you choose, the RMT will act in a professional manner, no matter what your level of undress.

The RMT will leave the room and give you sufficient time to undress. After undressing, you will lie down on the table under a sheet so that you remain covered. During the massage, only the part of your body currently being treated is uncovered. When it is necessary to change your lying position, the RMT will first make sure that you remain properly covered and then direct you to change position (e.g. turn over). Our massage therapists are all well-trained in draping techniques.

If you are uncomfortable with any aspect of the massage, you should inform the RMT immediately.

How does one become a RMT?

In order to become a Registered Massage Therapist (RMT) in Ontario, an individual must complete a 2200 hour educational program at an educational institution recognized by the Ontario Ministry of Training, Colleges and Universities.

Upon graduation, the individual must become registered with the College of Massage Therapists of Ontario (CMTO), the regulatory body for the Massage Therapist Profession. This includes the completion of Certification Examinations.

Is massage therapy a regulated health profession?

The practice of massage therapy is regulated under the Regulated Health Professions Act, 1991 (RHPA) and is therefore a Regulated Health Profession. Only individuals who have completed the requisite training and have met the strict competency requirements of the College of Massage Therapists of Ontario (CMTO) can call themselves a "Massage Therapist" or a "Registered Massage Therapist".

When seeking massage therapy, look for an individual who uses one of those two titles and ask to see their registration with the CMTO.

Is massage therapy covered under the Ontario Health Insurance Plan (OHIP)?

No. Massage therapy treatments are not covered under OHIP, regardless of whether the treatments are provided by a Massage Therapist directly, by a physician or required by a physician.

Who pays for massage therapy?

Most progressive extended health benefit plans cover massage therapy treatments when provided by a Registered Massage Therapist. Most do not require a physician's order for treatments, although a few may still have this requirement. Most plans require that the covered individual pay for the treatment, and then submit the receipt for reimbursement. Contact your employer for more information.

Most Massage Therapists will require payment upon the provision of services, with the exception of MVA (Motor Vehicle Accident) claims. Direct billing is available for approved MVA claims.

Why do Massage Therapists charge HST?

Under the Federal Excise Tax Act, massage therapy is a service to which HST was applied. While Massage Therapists are considered health care practitioners under Ontario Regulated Health Professions Act, 1991, massage therapy is not included in the definition of health services that are exempt from the application of the HST. The list of exemptions is controlled by the federal government and the federal Minister of Finance has made it clear that the current policies governing exemptions will remain in place. A health profession can be exempted if it is regulated in five provinces or territories or if it is paid for in the health plans of three provinces. Massage therapy does not meet either of these conditions.